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Customer Service Advisor

Contact Centres

Job Number: 19996

Location: Warrington Contact Centre (1604)

Contract: Full Time / Fixed Term Contract



Customer Service Advisor

Kelvin Close, Birchwood, WA3 7PB

£17264 PA plus company benefits

Monday-Sunday 8am-8pm with 1 in 2 weekends

3-month FTC, 40 hours per week.


Working as a Customer Service Advisor in our Contact Centre in Birchwood, you will be on hand to assist customers who are looking to make a claim on their insurance. You will take ownership and responsibility of every customer providing them with first class customer service.


Who makes a great Customer Service Advisor?

Ideally, you’ll have worked in a customer facing environment before, don't worry you don't have experience as long as you're friendly and passionate about helping customer's we can teach you the rest.

The role requires you to be a people person with a confident, friendly telephone manner and have good communication skills. Knowing the importance of self-motivation, you’ll be enthusiastic with a positive attitude and have the ability to be flexible, resilient and be able to embrace change to meet business needs.


What we will offer you…

  • Comprehensive fully paid training programme
  • Online learning modules including management and leadership
  • Instore discounts for you and your family
  • Up to 40% off various mobile phone contracts with numerous providers
  •  ‘Corporate Perks’
  • Free parking (subject to T’s & C’s)


So if you’re looking to think creatively, challenge yourself and make the decisions that matter, we would love to hear from you.

Dixons Carphone are Europe’s number one electrical and telecommunications retailer and Services Company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our colleague’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from well-being to security, so that in an ever more connected and constantly changing world, we can be the first to offer our customers the most comprehensive service