Customer Service Advisor

Contact Centres

Job Number: 19458

Location: Warrington Contact Centre (1604)

Contract: Full Time / Fixed Term Contract



Customer Service Agent

Dixons Carphone Contact Centre, Kelvin Close, Birchwood, WA3 7PB

6 month fixed term contact, Monday-Friday plus 1 in 2 weekends

£16698 per year plus up to a 10% bonus


The role:


Your role will be to provide support to our client’s customers who wish to make a claim on their insurance. These customers already have the cover so there is no selling or upselling with this role.  You would be helping them with replacements phones, organising delivery and/or collection of phones when required as well as dealing with general enquiries.


Main duties and responsibilities:


  • Taking inbound calls from customers 
  • Processing customers’ requests and claims consistently and accurately applying internal process and procedures.
  • Be solution focused using your understanding to take ownership of a customer’s situation, following it through to a satisfactory conclusion
  • Be a brand ambassador, standing for and championing all Dixons Carphone values and qualities


Skills/Knowledge required:


  •  Stellar customer service - you don’t need to be from a contact centre background, but you need to show that you always put the customer first
  • The ability to empathise with the customer
  • Clear communication skills


Benefits of working for Dixons Carphone:


  • 10% off at Currys Pc World products in store (T&C’s apply)
  • Up to 40% off mobile phone contracts and accessories at cost price plus 5%
  • Onsite canteen
  • Access to Corporate Perks
  • Online training modules including management and leadership


Dixons Carphone are Europe’s number one electrical and telecommunications retailer and Services Company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our colleague’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from well-being to security, so that in an ever more connected and constantly changing world, we can be the first to offer our customers the most comprehensive service.