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Customer Service Advisor - Currys PC World

Contact Centres

Job Number: 26087

Location: Sheffield Contact Centre (LSH001)

Contract: Full Time / Permanent

Description

Customer Service Advisor

Team KNOWHOW Contact Centre, Sheffield
Permanent, full time contract
Salary: £18252 (based on 37.5 hours - £9.36 per hour) + benefits


There’s no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We’re a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us.  You’ll certainly feel proud when you see what you can achieve here.


Working as a Customer Service Advisor in our Contact Centre, you will be on hand to assist Currys PC World customers with their queries. You will take ownership and responsibility of every customer providing ‘right first time’ resolutions for them.  Every call you handle requires you to deliver an exceptional service that exceeds your customers’ expectations.


As part of this role, you’ll be responsible for: 
• Helping our Currys PC World customers enjoy amazing technology by offering on the phone advice and guidance to solve their queries right first time
• Engaging with our customers. We don’t use scripts, we empower you to have a real conversation with our customers. If this is new to you, don’t worry as we will give you all the training you need, delivered by our onsite award-winning Learning & Development Team


You will need: 
• To share our passion for helping customers using great communication skills and a confident, friendly approach
• Be available – we’re busy and need you to work allocated shifts of up to 45 hours per week as our centre is open 8am to 8pm Monday to Friday, 8am to 6pm Saturday and 9am to 6pm Sunday
• Be reliable - we need to count on you to be here for our customers


We’re one team and we celebrate all the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:
•    Excellent transport links and on-site parking
•    Subsidised onsite restaurant and Cost Coffee bar
•    Discounts at our Currys PC World and Carphone Warehouse stores for you and your family
•    Company pension and Sharesave scheme
•    Access to discounts with big name brands and phone contracts
•    Clear defined career development framework

 

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you’ll have access to additional e-learning resources to really see your career develop in the way you want. We’re building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.