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Commercial & Trading Manager

Commercial

Job Number: 30263

Location: Acton Support Centre (123)

Contract: Full Time / Permanent

Description

DESCRIPTION

We’re iD Mobile, the UK’s fastest growing postpay mobile (MVNO) network ever. We launched in 2015, and already have over 1,000,000 postpay customers. We’re pretty sure our early success has a lot to do with our wide range of feature-packed plans. We offer everything from super-value Pay-as-you-go and SIM only deals, right up to the latest smartphones from the big-name manufacturers. We’re delighted about our success so far and have very ambitious plans for the future.
 

iD Mobile is an exciting place to work. We’re a young and dynamic start-up, and we value innovation, imagination and creativity. If you’ve got a great idea, we’ll help you run with it.  We’re passionate about finding new ways to address our customers’ needs. We’re a little different to other start-ups though, because we’re part of Dixons Carphone PLC, Europe's leading electrical and mobile retailer. So although iD has only been going for a few years, we’re part of a much bigger family.

 

In this fast-paced role, you will be responsible for using data and customer insight to generate ideas and propositions that keep customers on the iD network as long as possible. This role is accountable for reducing customer churn - and requires a highly numerate and analytical candidate with strong commercial acumen to develop the right propositions.

 

As part of this role, you’ll be responsible for:

 

  • Defining customer segmentation criteria based on churn insight and customer value
  • Determining optimal pricing and investment levels for each segment, maximising upsell, and identifying target segments for marketing activity.
  • Presenting end-to-end analysis of upgrade and retention activities, including impact on conversion, margin and customer tenure
  • Identifying, valuing and influencing the development of new initiatives across the various Online, Retail and Telephony channels
  • Support the development of 2 direct reports (both analysts)
  • Refining churn and upgrade forecasts to reflect returning base behaviour and impact of initiatives
  • Identifying opportunities to develop new in-life propositions to generate incremental value from the base
     

Desired skills & experience:

 

  • Strong commercial awareness and experience in measuring and driving ROI
  • Using data & insight to identify opportunities & build hypothesis around marketing strategy
  • Advanced Microsoft Excel skills
  • Business Intelligence software knowledge (Microstrategy, Business Objects, Power BI or similar)
  • Ability to work in a fast paced and changing environment
  • Strong attention to detail as well as a creative thinker
     

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.