fbpx Commercial Manager - Broadband & TV (Multiplay) Acton Support Centre (123) 18586 | Dixons Carphone Careers

Commercial Manager - Broadband & TV (Multiplay)


Job Number: 18586

Location: Acton Support Centre (123)

Contract: Full Time / Permanent



We are looking for an ambitious and motivated individual for the role of Commercial Manager to play a key role in the Multiplay team.

Our network partner relationships are central to our “Multiplay” business – they provide the network connections and commercials that together account for c. 10% of Carphone Warehouse revenues.


The Multiplay Connectivity Team is the commercial team which manages the end to end relationships with UK fixed broadband providers to maximise the profitability of our commercial agreements.


The role supports the wider Multiplay team to ensure Carphone Warehouse can deliver competitive propositions to market, whilst maximising the value of a customer.

There is a wide integration with many areas of the business to achieve these aims, such as retail, operations, finance and marketing. The team is also responsible for all Multiplay customer pricing data updates.


The role is broad-ranging and fast-moving – supporting development of the long-term partner strategy and commercial deal negotiation right through to day-to-day trading performance.


You will:

  • Be responsible for the day-to-day management of all aspects of one or more partner relationships providing the drive, momentum and energy to develop and grow these relationships.
  • Build functional and collaborative working relationships with partner counterparts at multiple levels of seniority.
  • Own both the development of and driving of an annual Joint Business Plan with Multiplay partner(s) ensuring that business strategic objectives are prioritised within this.
  • Manage the overall performance status vs. KPIs, ensuring plans are in place to deliver against these, managing the progress of these plans and ensuring they are delivered to the desired outcomes.
  • Lead negotiations on specific items and the outcomes delivered.
  • Manage and ensure achievement of additional revenue support opportunities, including identifying opportunities for new business


You will need:

  • To be educated to a Degree level or equivalent
  • Strong analytical and numerical skills
  • Strong negotiation and relationship management skills
  • Commercial acumen and financial awareness
  • The capability to influence senior stakeholders and external partners with compelling written and oral communications


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.


It’s an exciting time to join us and find yourself a place in our growing success story, apply now.