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Business Readiness Lead

Change and Transformation

Job Number: 28029

Location: Acton Support Centre (123)

Contract: Full Time / Permanent


Business Readiness Lead


There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We're a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here.


As the Business Readiness Lead within our Technology Function, you will focus on core change and readiness delivery  ensuring change and readiness is embedded into the business successfully across a number of programmes. The initial focus will be on the mobile side of the business working closely with the programme team to ensure that readiness & change is defined, scoped  and delivered prior to successful go live. As the readiness lead you will play a critical role in ensuring the future of the mobile business is at the forefront of Dixons Carphones strategy and vision, delivering key core readiness and change activity throughout our Transformation roadmap.



As part of this role, you'll be responsible for:

  • Being the change lead for the mobile sector, defining, scoping and delivering change and readiness activity for a successful go live
  • Understanding and defining the scale of change, by taking a ‘vertical view’ across the scope of all workstreams at key transition states and assure the level of readiness of the organisation to cope with the impact on people, process and technology
  • Prioritising and knit together changes across the Business Unit
  • Working with HR to provide the interface for training around all incoming change 
  • Coordinating Change Impact Plans (Process, Skills & Awareness) with HR, Comms and Business Units to establish process; training; and communication needs
  • Playing a key role in the definition of the Business Readiness toolkit and its application across the business and within specific projects
  • Engaging sponsors to gain buy-in to Business Readiness activities by providing pro-active and transparent Stakeholder Management both within the project and across the wider business


You will need:

  • Experience of performing a similar role (Business Readiness or Change Management) 
  • Strong experience delivering end-to-end business change, including Change Impact Plans, Comms and Training. 
  • The ability to communicate change effectively across the whole business
  • A strong customer focus reinforcing the customer first, understanding future markets, customer behaviours and requirements to influence strategy


Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.