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Business Readiness Lead (6 Month FTC)

Change and Transformation

Job Number: 30195

Location: Acton Support Centre (123)

Contract: Full Time / Fixed Term Contract



6 Month Fixed Term Contract

London, Remote working


There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We're a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here.


As the Business Readiness Lead within our Technology Function, you will focus on core change and readiness delivery  ensuring change and readiness is embedded into the business successfully across a number of programmes. The initial focus will be on the mobile side of the business working closely with the programme team to ensure that readiness & change is defined, scoped  and delivered prior to successful go live. As the readiness lead you will play a critical role in ensuring the future of the mobile business is at the forefront of Dixons Carphones strategy and vision, delivering key core readiness and change activity throughout our Transformation roadmap.



As part of this role, you'll be responsible for:


  • Lead all Business Readiness (Change) activities on a significant multi year omni-channel programme implementing a new online and instore technology
  • Lead all aspects of business readiness –from project initiation to implementation, including defining change approach, communication, change, training and organisational design activities
  • Expected to oversee/ manage a significant team
  • Must have experience of doing a similar role previously i.e. implementation of significant omni-channel replatforming such as SAP Commerce, Salesforce implementation    
  • Partner with business and programme leads to successfully land change through identification, planning and delivery of key business readiness activities using a common methodology and approach
  • Successful candidate will also form part of our Permanent Business Readiness Team, responsible for shaping and driving the Change agenda at Dixons Carphone, as well as owning our internal change methodology
  • This is a senior position and the successful candidate must have senior level stakeholder experience and be comfortable at working with significant project teams and third parties as well as not being afraid to dive into the detail when required
  • Must have Retail Omni-channel experience – online / store


You will need:

  • Experience of performing a similar role (Business Readiness or Change Management) in an omnicahnnel environment.
  • Strong experience delivering end-to-end business change, including Change Impact Plans, Comms and Training. 
  • The ability to communicate change effectively across the whole business
  • A strong customer focus reinforcing the customer first, understanding future markets, customer behaviours and requirements to influence strategy


Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.

This position has now closed.