fbpx Business Analyst Acton Support Centre (123) 19902 | Dixons Carphone Careers

Business Analyst


Job Number: 19902

Location: Acton Support Centre (123)

Contract: Full Time / Permanent


Change Buisness Analyst

xxLondon xx

Supports the delivery of strategic projects in alignment to the strategic objectives and future capability requirements of the organisation, working in partnership with the business, finance and IT, and wider Group functions to understand their requirements for change and support their delivery.


You will:

  • Deliver change into the organisation through the application of ‘best in class’ business analysis and change management skills
  • Support an effective governance framework to ensure the appropriate level of oversight and control is in place across their project
  • Lead detailed business analysis with business stakeholders which might include impact analysis, investigation into business processes, systems, data flows, error codes, reporting, solution definition and design, change management and communications
  • Run and facilitate workshops to support the definition of detailed business requirements through collaboration with the business, IT and other 3rd parties and support the delivery of those requirements
  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
  • If applicable, support the user acceptance testing (UAT) process to ensure the developed solution is fit for purpose, and ensure successful handover of IT developments into UAT
  • Act as a brand ambassador for business change


You will need:

• Business Analysis experiene
• Solution Definition including eliciting, capturing, clarifying, structuring, communicating, validating and supporting the design of business solution
• Good Facilitation skills
• Strategic and Analytical thinking with a systematic and logical approach to problem solving
• Understand project pain points and perform GAP analysis
• Ensure alignment with stakeholders understanding and requirements and obtain approval of the overall solution scope and requirements to be implemented in collaboration with other cross functional teams
• To be efficient at requirement management lifecycle
• Efficient delivery of Business Analysis documentations and attention to detail
• Business process re-design, process mapping and process modelling
• Relevant industry and retail understanding / experience


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.


It’s an exciting time to join us and find yourself a place in our growing success story, apply now.