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Job Number: 21976

Location: Sheffield Contact Centre (LSH001)

Contract: Full Time / Permanent


Technical Support Apprentice

Technical Support Apprentice
Contract: Permanent full-time role working 37.5 hours per week, Monday – Sunday
Hours: Mon-Friday 8am-8pm Saturday 8am-6pm and Sunday 9am-6pm
Salary : £5.00 hour until week 35 then £7.00 per hour rising to £9.36 upon completion of qualification

Take one-part premier customer service, add one-part tech fanatic, mix well with equal parts style, experience and humour. What do you get? Technical Support Apprentice
As the first point of contact for our customers’ needs you’ll be the friendly voice to provide first line technical support on a variety of products such as TV’s, laptops and soundbars.


You’ll need to listen to our customers and use your technical expertise, knowledge and passion to help resolve their technological problems. It takes respect, humility and someone who cares about giving our customers the highest level of service possible.


Ideally you will have a technical background however we provide full comprehensive training together with an ongoing guidance and support throughout your career with Dixons Carphone, meaning you’ll be equipped with the skills required to deliver a memorable service to our customers.


Skills required:
• Excellent listening and communication skills
• A logical thinker and problem solver.
• To be self-motivated, enthusiastic with a positive attitude.
• To be flexible, resilient and the ability to handle change
• A willingness to learn and keep your technology up to date
• Outstanding customer service. Questioning, listening and building rapport to ensure your clients query is fixed first time effectively and efficiently. This includes an ability to convert technical jargon into a language people can understand.
• Strong technical expertise would be an advantage
• A good understanding of computing systems would be an advantage


Benefits of working for Dixons Carphone:
• Up to 30% off mobile phone contracts with EE, O2 and Vodafone.
• 10% of all Currys and PC World products.
• A fully paid, comprehensive training programme.
• Clear career progression, competitive salary and bonus scheme.
• Onsite restaurant with subsidised Costa Coffee.
• TV, gaming systems and pool table facilities.
• Team KNOWHOW uniform provided free of charge


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.