fbpx Agile Researcher Sheffield Contact Centre (LSH001) 19445 | Dixons Carphone Careers

Agile Researcher


Job Number: 19445

Location: Sheffield Contact Centre (LSH001)

Contract: Full Time / Permanent


Agile Research Squad Member

Agile Research Squad Member (Evolution Team)
Permanent (Full Time)    
Are you a confident and organised individual with a passion to ask the right questions to get to the bottom of issues? Could you summarise these issues to help us prioritise how we focus our effort? You will need to be a strong communicator with a clear perspective of what good looks like.  Are you a self motivated and confident individual with proven stakeholder management and have the ability to interact with colleagues of all levels of the business through excellent communication skills both verbal and written.

Part of the role is to ‘scratch below the surface’ to understand key problem areas of the business. You will be responsible for gathering data with stakeholder groups to generate user stories for the squad to work on.

In the last 4 months we have been running a pilot in the Contact Centre to make significant change and we are now looking to turn the pilot success into a permanent way of working….and from here on the Evolution Team is born.

If you are interested and feel you have the energy, passion and desire to succeed please apply online attaching your CV and extending this to include a covering letter in a single document. Your covering letter should tell us exactly why you want to be part of this team going forward and will be used as part of the application process so make it a good one!

Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.

This position has now closed.