fbpx Agile BI Analyst Sheffield Contact Centre (LSH001) 19446 | Dixons Carphone Careers

Agile BI Analyst


Job Number: 19446

Location: Sheffield Contact Centre (LSH001)

Contract: Full Time / Permanent


Agile Business Information Developer/Analyst

Agile Business Information Developer/Analyst (Evolution Team)           
Permanent (Full Time 37.5 hours) 
Do you have hidden talents that we don’t know anything about? Are you a secret BI whizz and feel that you may have the skills we can utilise to help the Agile squad members to make significant change across our business?  Are you skilled in Data Management and presentation tools and have experience of programming language (e.g T-SQL).  Do you have the ability to create/edit reports using Business Object. You will also need to have the ability to build relationships and networks across all levels of the team.  Then we may have the role for you!

In the last 4 months we have been running a pilot in the Contact Centre to make significant change and we are now looking to turn the pilot success into a permanent way of working….and from here on the Evolution Team is born.

You will be responsible for the production of new reporting as scoped by the Squad members, building relevant data sources to allow ongoing reporting by our BAU BI team. Provide data to assist analytical deep dives to provide insight and improvement within the Contact Centre. Create/update OLAP data models & other data sources to reflect the changing business.  Liaising with the Scrum Master and product owners to ensure ad hoc reporting requests are evaluated and implemented following the agreed change control process.

If you are interested and feel you have the energy, passion and desire to succeed please apply online attaching your CV and extending this to include a covering letter in a single document. Your covering letter should tell us exactly why you want to be part of this team going forward and will be used as part of the application process so make it a good one!

Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.

This position has now closed.