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Vacancy ID:  31818

Repair Technician Apprentice

Repair Technician 



Permanent- starting September 2021

There’s no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We’re a team of 32,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us.  You’ll certainly feel proud when you see what you can achieve here.

Join us as a Repair Technician Apprentice and become an expert in repairing electrical and electronic devices. Whilst gaining a nationally recognised qualification with Dixons Carphone- Europe’s number one electrical and telecommunications retailer and services company, one of which being Team Knowhow. 

Our Team Knowhow Repair Centre is the biggest in Europe and is all about ensuring a high quality service to our customers through strong standards of repair. As a Repair Technician Apprentice, you’ll be learning how to diagnose and repair electrical and electronic devices such as laptops, tablets and mobile phones. You’ll carry out replacement and repairs as well as diagnosing faults, always ensuring the customer stays at the heart of our business.


Two years’ expert training
If you’re passionate about how tech works – and you love helping people – it’s time to engineer an amazing career with us. On our two-year training programme, you’ll deliver first class customer repairs while gaining valuable qualifications.


What you’ll learn
We’ll train you to apply technical knowledge to diagnose problems and fix them for our customers. As you do this, you’ll work towards essential industry-recognised certificates.  


Taking it apart
You’ll be gaining functional, creative thinking and problem solving abilities. Expect to learn the theory and practice of repairing laptops, tablets and mobile phones.


Skills you’ll need

  • 5 GCSEs grade A/9 – C/4 (ideally English and Maths at C/4) or equivalent e.g. Scottish Standard Grades or Nationals.
  • Excellent communication and customer service skills.


What you’ll get
A starting salary of £16,185 that increases after your first 12 months and also at the end of the college course based on successful completion of your apprenticeship. You truly will earn while you learn.


Amazing Prospects
Once you’re a fully qualified Repair Technician, you can choose to keep on developing your career in whichever direction you like – whether specialising in new technologies or working towards management.
You’ll also enjoy a great benefits packages, which includes countless discounts and even birthday surprises.

Since the Covid-19 pandemic began we’ve all had to adapt to a new way of working. Although life in our business is a little different since coronavirus struck, the wellbeing of our team – and potential new colleagues – is our priority, now and in the future. Visit www.careers.dixonscarphone.com/covid-19 to discover how we’re keeping everyone safe, in stores, on site, at home and throughout the recruitment process.