Contact Centres

In a world where tech products are constantly changing, our contact centre teams play a massive role in ensuring our customers get the most out of their technology. Whether you’re talking through potential packages over the phone, emailing someone about their order, or responding to a query on social media, this is a place where you get to provide amazing customer experiences every time.

Locations

Our Dixons Carphone team in the Loughborough office focus on our award-winning e-commerce subsidiary businesses, which includes both our Mobiles.co.uk and e2save.com brands. The team in Loughborough also support the wider Dixons Carphone group across functions including sales campaigns, iD Mobile operations, and account management for a number of high-profile partners.

The 400-strong team specialises in commercial, trading, marketing and technology functions, as well as being home to customer-facing teams who handle correspondence by phone and email. Energetic and prepared for changing times, the team ensures that that every customer has a great experience, and they handle over a million orders and contacts every year.

At the centre in Loughborough, you’ll find a diverse range of roles in Sales, Operations, Commercial and Marketing.

Find us at:
Belton Road West Extension,
Loughborough,
LE11 5XH

At our Warrington Contact Centre you’ll find our third-party insurance team. Putting the customer first, this resilient 150-strong team provides more than two million people with the best possible experience. Every day, they’re always pushing to make that service even better.

The team at Warrington see teamwork as the key to everyone’s success, and their constant hard work is rewarded with some great career progression opportunities. The team aims to provide excellent service across the board, from insurance to claims management to administrative support for clients in the financial sector.

At the Warrington Contact Centre, you’ll find roles in Customer Services, Administration, Claims Management, and Complaint Handling.

Find us at:
1 Kelvin Close,
Birchwood,
Warrington,
WA3 7PB

Our Poole team helps business customers make the right choice for their business communication solutions by running their bills through our intelligent, multi-network comparison tool and finding them the best deal. The team concentrates on providing top service and ensures they offer the right options at the best possible prices to suit our customers’ needs.

Join the team at our impressive new contact centre, and you’ll enjoy being part of a focused bunch of people who support each other to achieve great results, every time. Plus you’ll have ongoing opportunities to build up new areas of expertise – potentially within the wider Dixons Carphone family.

The centre offers stunning 360-degree views and easy access to transport links. We have roles here in Telesales, Account Management, Administration, Connections, Customer Services, Commissions, Marketing, Finance, and Management.

Find us at:
6th Floor
Merck House
Seldown
Poole
BH15 1TW

At the Team Knowhow Contact Centre our teams work together to put the customer first, every time, in an intensely energetic environment. With thorough training, our colleagues handle sales, technical support, and general customer service calls to make sure that all our customers can come to us for help and advice on tomorrow’s technology.

Our team in Sheffield are the nerve centre of our customers’ support journey, handling more than 175,000 calls per week and generating more than £40 million a year in home delivery sales.

Our modern facility on the outskirts of Sheffield city centre, based on the Supertram route, brings our colleagues together in a bright, modern, family-feel environment. We offer a great benefits package including a career framework that can see your pay increase as you develop your skills. Most importantly, we’re one of the few contact centres of our size with absolutely no ‘cold calling’, purely dealing with inbound calls.

At the Sheffield Contact Centre, you’ll find roles in Customer Service, Technical Support, and Sales, to name just a few examples.

Find us at:
2 Nunnery Square,
Sheffield,
S2 5DD

Our centre in Preston is packed with our Team Knowhow on-call experts, handling technical support calls, diagnostic repairs, insurance triage, and technical support for third party clients.

Preston is also the home of Insurance Compliance, Customer Experience, and the Carphone Warehouse CEO team, who handle calls from business customers and resolve any queries they may have.

The centre handles calls every day of the year and Team Knowhow offers a 24/7 service to solve even the most difficult technical problems, day or night. That means our centre in Preston has to be committed to embracing every challenge, always a step ahead in providing excellent service for our customers.

In Preston, you’ll find roles in Technical Support, Diagnostic Repairs, Customer Complaints, and Insurance Sales Compliance.

Find us at:
Tulketh Mill,
Balcarres Road,
Preston,
PR2 2DY