Whichever brand you work with and whatever you do for Dixons Carphone, you’ll add your skills to help us build on an incredible history.
Our love of the latest technology brings us together, but it’s our shared values that help us set out the business we want to be. These values might not always be easy, but they’re worth living up to - as a team, for ourselves, and for our customers
At Dixons Carphone our brands stand together across a range of markets, from consumer electronics to business-to-business operations. In a changing world, we’re constantly exploring new ground, and whatever we do, we’re all connected. Use the arrows below to explore the brands that make up our family.
Currys PC World is the UK’s largest and Ireland’s leading electrical retailer, focused on helping customers navigate the connected world. The stores offer a comprehensive range of electrical goods, supported by expert after-sales service from Knowhow. More than 100 million customers shop with Currys PC World every year both online and in our stores, which are located on the high street, in retail parks, and in shopping centres nationwide.
www.currys.co.uk & www.pcworld.co.uk & www.currys.ie & www.pcworld.ie
Carphone Warehouse is the UK’s number one choice for connected technology and Ireland’s largest independent communications retailer, helping customers compare and save on the latest mobile devices, and offering connections to the widest choice of mobile networks. A recognisable brand for customers across the country, Carphone Warehouse has over 950 stores nationwide, found on the high street, in retail parks, and in shopping centres.
www.carphonewarehouse.com & www.carphonewarehouse.ie
Our services brand Knowhow provides award-winning support to Currys PC World. With more than 700 installers, 500 technicians, 1000 engineers, and 1,400 expert advisors, the brand offers our customers a lifetime service on their purchases. Knowhow colleagues arrange delivery, installation, care plans and repairs seven days a week, as well as supporting customers with advice on how to get more from their tech. In 2015 the Carphone Warehouse mobile phone repair facility, the largest in the UK, was transferred to our Newark campus. We now have over 400 people supporting this service.
www.knowhow.com
Geek Squad is our services brand for connected devices, offering insurance and 24/7 technical support, Our highly trained Agents are more than just a team – they’re an energetic, committed family of experts, dedicated to helping our customers make the most of their technology.
www.geeksquad.co.uk
Dixons Travel is a leading airport electrical store with branches across the UK and Ireland. This successful brand offers amazing prices across a range of the latest technology - including cameras, headphones, mobile phones, tablets and laptops. Connecting customers with tech on the move, Dixons Travel meets the needs of every traveller, whatever their journey.
www.dixonstravel.com
iD, from Carphone Warehouse, is an exciting new 4G mobile network that puts the customer in control. iD is forward-thinking, fast-moving and passionate about exceeding customers’ expectations.
www.idmobile.co.uk & www.idmobile.ie.
Our business-to-business mobile brand, Carphone Warehouse Business, offers multi-network mobile solutions for businesses of all sizes, from sole traders to large organisations with hundreds of employees. With a dedicated local team of sales and support specialists, Carphone Warehouse Business strives to provide a first class, personalised service for every customer.
business.carphonewarehouse.com
PC World Business is our business-to-business computing brand, with Business Centres in more than 290 Currys PC World Stores. The brand offers a bespoke service to all businesses, providing the right computing products and services for companies of all shapes and sizes.
www.pcworldbusiness.co.uk
As one of the newest parts of the Dixons Carphone business, Connected World Services (CWS) uses our existing experience, expertise and infrastructure to provide a range of services from advice to technology and managed solutions. The focus at CWS is on supporting partners and providing solutions that help them to maximise their commercial performance, deliver exceptional customer service, and remain relevant, giving them the edge in an increasingly connected world.
We’ve helped some of the world’s biggest brands transform their connected businesses, including Samsung, Talk Talk, BT and British Gas.
www.connectedworldservices.com
Mobiles.co.uk, the UK’s leading value mobile phone brand, provides online shoppers with a great range of handsets and tariffs, with deals personalised for every need. Beginning as a shop on Watford High Street, the brand now celebrates 20 years in mobile phone retail.
www.mobiles.co.uk
Launched in 1999 as the UK’s first online-only mobile phone business, e2save is one of our online mobile phone retail brands. Part of Dixons Carphone since 2004, the brand strives to offer the best value in the mobile industry, with great gifts and quality refurbished products.
www.e2save.co.uk
In 1937, Charles Kalms opened the first Dixons; a photography studio in Southend. Just over fifty years later, in 1989, Charles Dunstone founded Carphone Warehouse; a retailer for the first mobile phones. Dixons Carphone might be a brand new company but we’ve got a fascinating history. To find out how two great companies grew and connected, explore the timeline below:
Charles Kalms opens the first Dixons photographic studio at 32 High Street, Southend.
Stanley Kalms joins his father’s business, aged 16.
Rapid expansion leads to a new Dixons head office, at High Street, Edgware, London.
With 16 branches, Dixons lists for the first time on the London Stock Exchange.
Charles Kalms stands down as Chairman, succeeded by his son Stanley.
Dixons opens its main distribution centre in Stevenage. Although now closed, at the time, this seven-acre site housed the largest computerised warehouse in Europe.
Dixons branches out, acquiring Saisho and its upmarket audio, TV and video technology.
Dixons adds 613 new retail outlets as it acquires Currys Group; the nationwide appliance service organisation.
Dixons and Currys merge their head offices to create Dixons Stores Group, with John Clare as Managing Director.
Charles Dunstone founds Carphone Warehouse; an innovative retailer for the first mobile phones.
Dixons launches a Currys Superstore in Birmingham. At 32,000 square feet, it becomes Europe’s largest electrical superstore.
Group Chairman Stanley Kalms is awarded a knighthood in recognition of his services to electrical retailing.
First store opened in Ireland, on Dublin's Grafton Street
Carphone Warehouse opens new branches across the UK and Western Europe.
Carphone Warehouse debuts on the main market of the London Stock Exchange.
Dixons launches the UK’s largest online electrical superstore; currys.co.uk.
TalkTalk launches, using the Carphone Warehouse store network
A joint venture between Carphone Warehouse and the Virgin Group sees the launch of Virgin Mobile France.
Dixons rolls out 2-in-1 Currys PC World stores.
Carphone Warehouse and TalkTalk uncouple, and the Carphone Warehouse Group becomes a new listed company.
Carphone Warehouse and The Virgin Group sell their shares in Virgin Mobile France for £265m.
Dixons Retail and Carphone Warehouse Group merge to become Dixons Carphone.
With our merger in 2014, Dixons Carphone brings two great businesses together, so that we can provide a complete tech service for our customers in an ever more connected world. Times are constantly changing, but we’re resilient and determined, so as our family of brands grows and enters more and more new markets, we’re ambitious about our future. Together, we’ll keep asking what’s next, to make sure we stay ahead of the game.
2015 - On 15th July iD Mobile Launched in Ireland
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Here at Dixons Carphone, we achieve amazing things for our customers and for each other, and at the heart of everything we do, we think it’s vital to be a responsible, ethical and sustainable business. Below, you’ll find out more about our work with charities and local communities, as well as our support for the environment and for employee health and wellbeing.
Great work is happening in our communities every day, and we want to support that as much as we can, standing together to shape a better world for us and for future generations.
With stores in almost every town across the country, we understand the importance of a strong community spirit. That’s why, whenever a colleague fundraises for a charitable cause, Dixons Carphone will make a donation too. We love our tech, and our charity partners are using technological advances to transform the world in extraordinary ways. Explore the links below to find out more about the work we do.
Dixons Carphone has a long-term partnership with Get Connected. This registered charity provides the UK’s only free, confidential helpline for under-25s. It’s accessible by phone, email, web-chat or text, and you can find it at www.getconnected.org.uk.
We recently raised £323,000 for Get Connected, through team and individual fundraising. Together, we ran the Dixons Carphone Race to the Stones, hosted a Dixons Carphone Charity Dinner and Auction, and signed up to the Give as You Earn scheme.
In the last year, the charity helped 250,000 children and young people; an increase of 100,000 from the previous year.
We’re always exploring new ideas, and learning about the innovative work that might shape the future. We recognise that it’s the next generation’s job to keep that spark going, so that’s why supporting young people’s education is a big part of what we do. We think technology in schools can inspire life-long learning, helping us all to embrace the unknown and accomplish new goals.
So, with that in mind, we work with Techknowledge for Schools. They’re the registered charity behind the largest independent research programme on technology in education, and in 2014, we donated £210,000 to further their work in transforming education in the UK.
The success of our business relies on understanding what each and every customer wants. Every day, we make life better for millions of customers, by understanding their needs and delivering the right technological solutions.
Our corporate responsibility within the Dixons Carphone Foundation is to understand how technology can address social issues, and to use that knowledge to make a positive difference, particularly for the next generation.
Our customers always come first and we care about keeping them safe. We know that mobile web access comes with certain risks, especially for young people. That’s why we produced the Guide to Mobile Web Safety, to support parents planning to buy their child a smartphone. The guide raises awareness of the potential dangers and makes parents better equipped to help their children explore new technology with confidence.
We want to protect our customers in every way we can. One of the ways we do that is by supporting the Immobilise initiative. The initiative aims to prevent and deter mobile theft, and is supported by all major UK police forces, as well as the majority of the mobile phone industry.
We’re always looking to the future and to how we can give back to the communities who support us. A big part of that is about protecting our environment for future generations. So, from installing more efficient LED lighting in our UK locations, to introducing hydropower and wind turbine energy in our Nordic stores, we’re constantly committed to protecting the planet. 75% of our store waste materials now go to recycling schemes, and we’re one of the UK’s biggest recyclers of expanded polystyrene.
We believe our team should be genuinely happy in their roles and we know that in our fast-paced company, an energetic, healthy and safe workplace is vital to making that happen. So, across all our brands, branches, and offices, we do our best to promote healthy living. Whether it’s through our on-site gyms and relaxation rooms, or through fitness initiatives like Average to Awesome, we want to encourage you to love what you do.
Dixons Carphone is one of the first employers to openly commit to ‘flexible hiring’ – helping to grow the jobs market for part-time and flexible jobs. We’re backing the launch of a transformative new campaign called 'Hire Me My Way'.
We want candidates to feel confident they can communicate the flexibility they need from their next role. Candidates may wish to talk to us about shift patterns, part time or flexible working and we’ll explore what’s possible in each case. In many instances this suits us as an employer, as we plan schedules and staffing levels to ensure we give great customer service to match the seasonal and weekly flows of customer shopping needs both in our stores and online. We’re also happy to explore flexible and part time options for head office roles.
“I hope flexible working from the point of hire will become the norm in the not too distant future. Flexible working is a smarter way of working. If we can make it work for an individual, for the business, and for customers, why ever not? I am proud that Dixons Carphone are supporting this campaign.” Katie Bickerstaffe, CEO UK&I